Application upkeep
Investigate defects and review dependencies in a controlled test environment. Keep a clear record of what changed and how it was verified.
All services
Software Support
Keep your software moving forward.
Maintain, improve and extend the software your business relies on.
Discuss your project
Explore the projectWHAT WE CAN BUILD
Start with the work.
Hosting and releases
Document deployment, monitoring and capacity expectations. Make sure someone owns alerts and knows how to restore a previous release.
Backup and recovery
Agree which data is backed up, where copies live and how long they remain. A recovery plan needs actual restore checks.
Access and patching
Review accounts and software updates regularly. Prioritize changes according to the application and its operating environment.
SELECTED WORK
Related project examples
FROM PLANNING TO RELEASE
A process you can follow.
Map the workflow
Bring a real example of the task, the people involved and the systems it touches. Record exceptions alongside the normal path.
Review a working design
Try the important journeys before building. Agree on the first release and the decisions that still need testing.
Build and verify
Review progress in manageable increments. Check data, permissions and failure states as well as the expected result.
Release with an owner
Plan access, rollout, documentation and ongoing maintenance. Decide how users get help and how later improvements are prioritized.
AFTER THE FIRST RELEASE
Plan for everyday use.
Review the current application and its dependencies. Prioritize reliability, document the core workflows and agree on the next improvements.
A practical maintenance roadmap, focused improvements and a clear way to plan future work.
Agree on documentation, training, access to accounts and the route for reporting a problem. Keep future improvements separate from what must work on launch day.
Talk through your requirementsBEFORE WE BEGIN
Project questions.
Bring the details of your situation. Scope and commitments are agreed for each project.
Can you assess another team’s application?
A technical review requires code, deployment information and relevant documentation. It establishes what support is feasible and any initial handover work.
Is support available around the clock?
Coverage, response expectations and escalation contacts must be agreed explicitly. A website description does not establish a service-level agreement.
Does maintenance include new features?
Separate agreed upkeep from additional development. New capabilities can be scoped and approved independently.